Sneak Preview of 710MKII
Telephone headset is definitely not new, but it has always been a huge challenge for developers to build a “one-for-all” telephone headset that suits different end-users' needs. With that in mind, the re-engineered 710MKII is designed to fit a wide spectrum of needs, with a number of new design features that are not found in the traditional telephone headset market today.
The new 710 is built with a unique appearance using a “shifted-axis” headband design for strength and durability. The 28mm loudspeaker design offers powerful wideband HD output inside a compact speaker chamber, thus allow-ing new 710 maintains its minimalist style.
The microphone uses Vacuum Shock Design as opposed to the traditional microphone capsule design, this new design comes with a layer of foam in the chamber, and many small holes on the surface as air shock absorber, hence reduces unwanted breathing noise and ambient noises. This design gives excellent noise cancelling.
Before the official launch, Accutone carried out a field test with a focus group that consists of call center agents and supervisors, receptionists, office workers, managers and executives from different service industries. By comparing user's experiences on the three existing headset models from Accutone against the newest 710, under 6 selection criteria, results show that:
(1) Audio performance
The 710MKII sound is crystal clear and good. 1010 headset delivers the most natural sound that is closest to human voice. The 610 and 310MKII sound tend to be softer than 1010 and 710MKII.
710MKII and 310MKII scores are high as their designs are stylish and minimalistic. Agents like the matt black/silver color contrast on the headset. The 1010 ranks the highest due to its aluminium design, the details on the speaker chamber and microphone boom.
(3) Noise Cancelling
710MKII and 1010 noise cancelling performance are found better than 610 and 310MKII. This finding proves the special-design of 710MKII’s single microphone chamber reduces more background noise than the 610 traditional microphone capsule design.
Agents rank 710MKII as the most comfortable headset with its shifted-axis design. Its speaker chamber moves horizontally and vertically, fits all head sizes and face shapes. The headband stays firmly on the head but doesn't grip. Ear cushions are soft. Microphone boom rotation is easy but not flimsy.
The 710MKII is found reliable and durable. Agents 'feel' 1010 and 610 are more durable because of their built, 1010 is built with metal parts, 610 headset is bigger. This is merely a subjective rating, no destructive test or life-span test has been done during the field test.
710MKII, 1010 and 610 have the same score, whilst 310MKII is the lightest due to its ultra-slim design.
Call center and office employees need to feel motivated and fresh at work. Accutone 610-series has been in the
market for almost a decade. Although it is very well received by end users, they need a new, good looking and good quality headset to feel refreshed, but 1010-series is a bit pricey for most of the call centers procurement mana-gers. This led to a need for Accutone to fill up the demands gap between 610-series and 1010-series.
The is why the new 710MKII is positioned as a professional and versatile solution for call centers and offices to improve productivity and satisfaction, yet at affordable price (MSRP USD69 – USD89), closing the gap of 610 and 1010 series. Email to Accutone sales office in your country or to firstname.lastname@example.org for sample and more details.